
Microsoft says it's still investigating a known issue that causes the Copilot and Copilot Chat buttons in Classic Outlook to disappear for some Windows users.
As it acknowledged when it announced a fix via a service change in June, this affects only customers with the Copilot Chat (Basic) license or a paid M365 Copilot (Premium) account who may no longer see the Copilot buttons in the side navigation and above the ribbon.
According to Microsoft, affected users may also experience one or more of the following issues: